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. Last Updated: 07/27/2016

Delta Slaps Fee On Offline Sales




WASHINGTON -- Delta Air Lines is trying to force its customers into the Internet age, as this week it became the first airline to charge an extra fee for all tickets not purchased through its web site.


For consumers who book Delta flights through a travel agent, call the airline's toll-free reservation number or walk into a ticket office, the Atlanta-based carrier will charge an extra $2 for every domestic round-trip ticket it sells.


Delta, the United States' third-largest airline, notified travel agents Monday that starting immediately it was implementing the fees for each domestic flight not purchased over its web site. The company says this is an effort to offset the rising costs of computerized reservations systems used by the industry to book the majority of airline flights.


Only about 2 percent of Delta's 105 million passengers last year booked their flights directly on the Delta web site, the airline said.


It was unclear Wednesday if other airlines would follow Delta's lead.