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. Last Updated: 07/27/2016

Hundreds Lose Kosmos Cable Television Service

Hundreds of subscribers to the Kosmos cable television lost service Tuesday and much of Wednesday because of what the company described as technical problems.


The cutoff affected at least six buildings controlled by GlavUpDK, the state-controlled company that provides housing and services to diplomats and other foreigners.


The outage prompted speculation that a dispute between the company and Kosmos over money had resurfaced. Last month GlavUpDK's building-maintenance arm, DipKomfort, threatened to cut Kosmos service to its buildings.


One Kosmos official said Wednesday, however, that this week's problems were caused by a computer breakdown.


"We had an accident in our studio," said Oleg Savich, the company's advertising director. "It has absolutely nothing to do with the problems we had with GlavUpDK." He said several hundred subscribers were affected, and that all service should be restored by Thursday.


He confirmed that some subscribers were told that because of the technical problem, they should alter the connection to their individual cable decoder boxes. Kosmos technicians supposedly were standing by to talk customers through the simple procedure by phone, but it was nearly impossible to contact Kosmos because its service lines were flooded with calls.


The change involves switching the incoming cable from the "antenna" socket to an adjacent "cable" socket on the back of the cable box.


Mikhail Goryunov, a television engineer at DipKomfort, said last month's dispute with Kosmos was resolved when the cable company paid what the state firm said it was owed for access rights.


He said it "just pure coincidence" that subscribers in GlavUpDK apartments were affected more than others by this week's technical problem.