The Client Chooses Quality

Kirill Vlasov
Chairman
STS Logistics

During the economic crisis, production and consumption of fast-moving consumer goods decreased significantly, while distributors became more suspicious and preferredto minimize commodity stocks, leading to reduced imports and reduceddemand for warehouse storage. Some full truckload carriages weretransferred to the less-than-truckload or less-than-containerload segments.

We have noticed a tendency among customers that their key priority in choosing a logistics operator has become the quality and comprehensiveness of the services provided. This hasled to the idea of creating specific logistics solutions specially for key branches of the economy such as FMCG, heavy industry or automobiles. Operators have started to adjusttheirservices to their customers’ business by providing services according to a classified solution, directly made for each branch or sector of the economy.

The FMCG sector is primarily associated with servicing retail networks such as Auchan, Metro, M-Video, Eldorado, X-5 Retail Group and others. In this segment of logistics, the most important component of relations withmanufacturers and retail networks is quick and paperless documentcontrol.

Modern warehouse terminalsare managed with Warehouse Management System software, whichenables the maximum levelof automation for all business processes, and thus minimizes the time periodneeded for operations. Meanwhile, FMCG clients plan their companies’ resources with Enterprise Resource Planning systems. In cases where companies refer all or part of their logistics processes to outsourcing, it can be a major task to ensure thecompatibility of the logistics operator’s WMS system with the client’s ERP system, along with paperless document control, which has to be transparent for both parties.

For this purpose, there are special electronic data interchange integration modules, which form a single, standardized information space between the logistics operator and client, along the entire commodity distribution chain.